Bilgiler için teşekkürler arkadaşlar. Ben de Alman DHL'e teslim süreleri vb. sorular içeren bir e-mail gönderdim, ek bilgi olması için gelen cevabı aşağıya aynen kopyalıyorum:
Dear Mr. ******* ********,
thank you for your request.
The parcel left Germany on 08.02.2017 going to Turkey.
General running time for your parcel is 7 - 10 business days.
The transit times given are average transit times, based on the transport to delivery to the recipient on experience.
Under the current terms of the DEUTSCHE POST / DHL this is not a contractually guaranteed delivery period.
The transit times are always working days, beginning from Monday to Friday excluding customs clearance.
Your parcel will be delivered by local Post.
The match code is *******************. This should help to track the parcel in Turkey.
In case your parcel does not arrive within the regular delivery time, please arrange an investigation on our web page
www.dhl.de/Nachforschungsauftrag.
Please be informed, in rarely cases the delivery needs a longer time.
Trough this an investigation should not started before the regular delivery times are exceeded by 2 weeks.
Do you have any further questions? Please don't hesitate to contact your customer service representative using the phone number given below.
In case you answer back via e-mail please refer to your first request.
Kind regards,
Frank Ernst
Customer Service
DHL Paket GmbH
Phone 0228 4333112
Contact:
www.dhl.de
